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Safeguarding Confidential Information

Protecting your confidential information is important to us.

Protecting information is important to us. State and federal laws require us to keep your confidential information safe. We have procedures and safeguards in place to protect your information and we only use your information to provide child support services. Read further to learn about some options available to you to help protect your information.

Confidential information includes:

  • Social Security number
  • Birth date
  • Address
  • Employer
  • Name

We share information with child support agencies in other states. They must follow the same strict privacy requirements we follow. We are also required by law to release some information to the courts in order to process child support activities on your case. When this happens the information in the court file may be open to the public.

Tell us if you are afraid of physical or emotional harm from the other parent. We have safeguards to protect your information.

We will never send you an email or text message asking for your personal information. If you get an email, text message, or pop-up message asking for personal information, do not reply or call any phone number given, even if it looks like we sent it. Call us if you get these types of requests.

Options to Help Protect Your Confidential Information

  • We will not give or talk about your case information to anyone unless you allow us — To allow us to talk about your case with another person or give them information, you need to complete an Authorization to Release Confidential Information form. Fill out and print the form. Mail the form or take it to the child support office nearest you. The form requires two witnesses or your signature must be notarized.
  • Limiting the release of certain information to other states – For child support purposes, we are required to share information such as: address, social security numbers, phone number, and employers with other state child support agencies through an electronic system called the Federal Case Registry.

    You can limit release of this information to other state child support agencies by completing a State/Federal Case Registry Request for Nondisclosure form. To get more information or a copy of the form call us or visit a child support office near you. The form requires two witnesses or your signature must be notarized. Completing this form does not prevent your information from being included in court records and will not result in a protective order for you. You can also limit the release of your information by giving us a copy of a court order for protection.
  • Office of the Attorney General's Address Confidentiality Program – The Attorney General's Office handles this program. Give us a copy of your program identification card if you are in this program. You must also sign a form so we do not share your information with child support agencies in other states. For more information, contact the Office of the Attorney General in your area.
  • If you are receiving temporary cash assistance, food assistance or Medicaid and have concerns about your safety or the safety of your child, tell us the reasons you are concerned – If you receive these benefits, you must cooperate with us unless there is a good cause due to fear of harm. When you tell us about your fear of harm we will work with you and we will not contact the other parent concerning child support during our review. If we approve your request for good cause not to cooperate, we will close the child support case.

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