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Safeguarding Confidential Information

Protecting your confidential information is important to us.

  • State and federal laws require us to keep your information safe.
  • We have procedures and safeguards in place to protect your information.
  • The confidential information we collect is used by us to provide child support services.

Confidential information includes:

  • Social Security number
  • Birth date
  • Address
  • Employer
  • Name

We share some information with child support agencies in other states. They must follow the same strict privacy requirements we follow. We are also required by law to release some information to the courts in order to process child support activities on your case. When this happens the information in the court file may be open to the public.

Tell us if you are afraid of physical or emotional harm from the other parent. We have safeguards to protect your information and address.

We will never send you an email or text message asking for your personal information. If you get an email, text message, or pop-up message asking for personal information, do not reply or call any phone number given, even if it looks like we sent it. Call us at 1-800-622-5437 if you get these types of requests.

Safeguards

Authorization to Release Confidential Information
We will not give your case information to anyone unless you allow us to. If you want to allow someone to get information about your case, you need to complete an Authorization to Release Confidential Information form. Fill out and print the form. Mail the form or take it to your local child support office. The form requires two witnesses or your signature must be notarized.
Nondisclosure – safeguard for limited release of certain information
For child support purposes, we share certain information such as: address, social security numbers, phone number, and employer with other state child support agencies through an electronic system called the Federal Case Registry.

You can limit release of this information to other state child support agencies by completing a State/Federal Case Registry Request for Nondisclosure form. The form requires two witnesses or your signature must be notarized. The nondisclosure safeguard does not prevent your information from being included in court records and will not result in a protective order for you.

You can also limit release by giving us a copy of a court order for protection.

To get more information or a copy of the form call us or go to your local child support office.

Office of the Attorney General's Address Confidentiality Program
The Attorney General's Office handles this program. Give us a copy of your program identification card if you are in this program. You must also sign a form so we do not share your information with child support agencies in other states. For more information, contact the Office of the Attorney General in your area.
Good Cause to not Cooperate with Child Support

This safeguard is for families receiving temporary cash assistance, food stamps or Medicaid. If you receive these benefits, you must cooperate with us to continue to get assistance unless there is good cause.

Cooperation means giving us all available information about a child's parents so we can get child support and/or medical support.

If you have concerns about your safety or the safety of your child, tell us the reasons you are concerned. This is ‘claiming good cause’.

We will not contact the other parent if good cause is claimed.

More information about the Department of Revenue's: