Skip menu navigation
Child Support

Safeguarding Confidential Information

ALERT: Neither the Department of Revenue nor EPPIC (your Florida Debit MasterCard® provider) will ever send you email asking for your password, PIN, or other personal information. If you get an email or pop-up message that asks for personal information do not reply or call any phone number given, even if it looks like we or EPPIC sent it. If you have been asked to give your personal information or are worried about protecting your information, go to www.eppicard.com.

Protecting your confidential information is important to us.

  • State and federal laws require us to keep your information safe.
  • We have procedures and safeguards in place to protect your information.
  • The confidential information we collect is used by us to provide child support services.

Confidential information includes:

  • Social Security number
  • Birth date
  • Address
  • Employer
  • Name

We share some information with child support agencies in other states. They must follow the same strict, privacy requirements we follow.

Tell us if you are afraid of physical or emotional harm from the other parent. We have safeguards to protect your information and address.

Safeguards

Nondisclosure
We will not include your address on our forms or share your information with child support agencies in other states. You must sign a form to get this safeguard.
Court Orders for Protection
If you have a court order for protection, give us a copy. We will not include your address on our forms or share your information with child support agencies in other states.
Office of the Attorney General's Address Confidentiality Program
The Attorney General's Office handles this program. Give us a copy of your program identification card if you are in this program. You must also sign a form so we do not share your information with child support agencies in other states. For more information, contact the Office of the Attorney General in your area.
Good Cause to not Cooperate with Child Support

This safeguard is for families receiving temporary cash assistance, food stamps or Medicaid. If you receive these benefits, you must cooperate with us to continue to get assistance unless there is good cause.

Cooperation means giving us all available information about a child's parents so we can get child support and/or medical support.

If you have concerns about your safety or the safety of your child, tell us the reasons you are concerned. This is ‘claiming good cause’.

We will not contact the other parent if good cause is claimed.

More information about the Department of Revenue's: