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Child Support Payment Information

  • Get payments by direct deposit or debit card

    Florida law requires us to send support payments electronically. You can choose to receive your child support payments by:

    • Direct Deposit ‑ automatically puts support payments into your checking or savings account. A Social Security number is required for direct deposit.
    • The Florida Debit MasterCard ‑ a debit card you can use to make purchases or cash withdrawals. See the debit card information section below for more information about using the card and fees.
    • Please note: The debit card option is temporarily unavailable through September 2016 while we change to a new card. If you currently have a Florida Debit MasterCard® you will continue to receive your payments on your current card. You will receive a new card in the mail in September.

    How to Enroll for Direct Deposit

    Usually support payments will be put on your debit card or direct deposited in your checking or savings account two days after we process the payment.

  • Debit card information
    • Please note: The debit card option is temporarily unavailable through September 2016 while we change to a new card. If you currently have a Florida Debit MasterCard® you will continue to receive your payments on your current card. You will receive a new card in the mail in September.

    Florida Debit MasterCards® are good for three years. New cards are mailed approximately 30 days before the "Good Thru" date on the front of your card.

    Cards cannot be forwarded. If your mailing address has changed since your card was issued, contact us to update your address information, or update your case information online with Child Support eServices

    Ways to use your card and avoid fees:

    • Ask for "cash-back" with your purchases
    • Use ATM's that do not include an additional charge over the $0.95 withdrawal fee
    • Use the www.EPPICard.com website to get account information

    Ways to use your card that have fees:

    • Cash withdrawals at an ATM
    $0.95
    In addition to the $0.95 withdrawal fee, some ATMs apply an extra fee. Read ATM messages carefully. You may cancel the transaction to avoid the fee.
    • ATM Balance Inquiry
    $0.50 each time
    • Automated Telephone Inquiry    
    $0.25 each time after the fourth call in a month
    • International Fees
    $2.50 each time
    • Card Replacement
    $5.00 each time after the first replacement
    • Rush Card Delivery
    $15.00 each replacement

    See more information on fees and how to use the Florida Debit MasterCard®.

    If your card is lost or stolen, call EPPICard at 1-877-567-1768.

  • Ways to get information about your payments

    You can get payment information by using the following options:

    If you are the parent owed support, see below for more ways to get information about payments sent to you:

    • Florida Debit MasterCard®‑if you receive payments on the Florida Debit MasterCard®, visit www.eppicard.com to see payments applied to your card.
    • Direct Deposit‑if your payments are deposited directly to your checking or saving account, get deposit information from your bank.
  • Federal income tax refund intercept

    The Federal Office of Child Support Enforcement and the Internal Revenue Service (IRS) have advised state child support agencies of a significant increase in the number of fraudulent income tax filings resulting in fraudulent tax refunds.

    Tax refunds can be directed to the state child support agencies for past-due child support. This redirection of a tax refund is referred to as an offset. The Federal Office of Child Support Enforcement has authorized state child support agencies to hold tax refund offsets until the IRS completes their review. We review all tax refund offsets received from the IRS and place holds on refunds that may be based on incorrect or fraudulent tax filings. When the IRS review is complete, the IRS notifies the State that they will either reverse the collection (take it back), or that the State can process the collection.

    It is important to note that not every tax refund offset that is held is due to a possible incorrect or fraudulent tax filing.  Federal regulations also authorize the Child Support Program to hold offsets if they are the result of a joint tax return. These offsets are held for 180-days and this time period gives the co-filer, who does not have a past-due support obligation, time to file documentation with the IRS to separate the refund so we only keep what is owed by the other co-filer.

    We know that holding a tax refund offset can be difficult for customers expecting to receive the offset or expecting to be credited for a child support payment. The IRS website provides more detail about fraudulent tax filings and information on personal identity theft.