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Taxes » e-Services

Software Filing

Frequently Asked Questions (FAQs)

Note: These questions and answers may not apply to software developers or X12 or MMREF direct filers. Refer to the software development page (password required) for more detailed information that applies to you.


  1. Which tax returns can be filed using software?
  2. What are the advantages of filing with software?
  3. How do I enroll to use commercial software?
  4. Where do I obtain software?
  5. What are the computer hardware requirements for software filing?
  6. Can I use the same software for this year's taxes that I used last year?
  7. Can I develop my own filing software?
  8. What if I normally file and pay electronically and my bank information changes?
  9. Who should I call if I have trouble installing or using the software?
  10. What should I do if my return is due and I have problems transmitting?

  1. Which tax returns can be filed using software?

    Commercial Software Products:

    • Sales and Use Tax Returns (Form DR-15)
    • Sales and Use Tax Returns for consolidated filers (Forms DR-7 and DR-15CS)
    • Solid Waste Fee and Surcharge Returns (Form DR-15SW)
    • Solid Waste Fee and Surcharge Returns for consolidated filers (Form DR-15SWS)
    • Unemployment Tax, Employers Quarterly Report (UCT-6)

    DOR-provided Software Products:

    • Wholesaler/Importer Fuel Tax Returns (Form DR-309632)
    • Petroleum Carrier Information Returns (Form DR-309637)

  2. What are the advantages of filing with software?

    • Users may enter tax return data on their computer, store the information, and transmit the return and/or payment later.
    • Software may allow users to transmit multiple returns and/or payments at one time.
    • Software may allow users to download updates during the year.
    • Software may carry forward previous return data.
    • Software may include reporting features.

    Note: Capabilities of individual software packages may vary. Contact DOR-approved vendors for specific information about the features provided by their software.

  3. How do I enroll to use commercial software?

    Enroll using the online Enrollment/Authorization for e-Services. Choose one of the following filing/payment options.

    • If you will be paying by ACH-Debit, choose Software File and Pay as your reporting method.
    • If you will be paying by ACH-Credit, choose Software File Only as your reporting method.

    Note: Choosing Electronic Payment Only is not a correct option for Software filing. For more information about EFT payment methods read the Electronic Payment FAQs.

  4. Where do I obtain software?

    You may purchase software that has been approved by DOR for electronic filing from any of the companies on our approved software vendor list.

    Software for reporting fuel taxes will be mailed to you, at no cost, once your e-Services enrollment has been processed.

  5. What are the computer hardware requirements for software filing?

    A modem or Internet access may be required for transmitting the return. Contact DOR-approved vendors for specific hardware requirements.

  6. Can I use the same software for this year's taxes that I used last year?

    No. You must use a software package that has been approved by the Department for the current tax year. Due to changes in laws and forms, filing software must be updated and approved every year. Contact your vendor, or another approved software vendor to purchase software for the current year.

    Fuel tax software users will automatically receive updated software each year.

  7. Can I develop my own filing software?

    Yes, Specifications for software development are provided by the Department to develop software for filing of returns for sales and use tax, solid waste and surcharge, unemployment tax, and communications services tax.

    Submit e-mail to: e-vendor@dor.state.fl.us

  8. What if I normally file and pay electronically and my bank information changes?

    Refer to your software user guide or contact your vendor for instructions or assistance in making bank information changes or update on the web site. Please check your confirmation for current user ID and Password.

  9. Who should I call if I have trouble installing or using the software?

    Do not call the Department. Call your software vendor with all hardware or software questions. Refer to your software user guide for your vendor's phone number and customer service hours.

    For Motor Fuel Software problems, please contact us directly at 1-800-352-3671 or 850-414-5792. For faster communication please email e-Fueltech@dor.state.fl.us.

  10. What should I do if my return is due and I have problems transmitting?

    • First, call your commercial software vendor.

    • Next, if you are unable to resolve your problem, you may go to the DOR Internet File and Pay web site and use the same user ID and password that you use for your commercial software filing, to complete your transaction.

    • Finally, if your problem is still unresolved, report your problem and receive additional instructions. Call the Department Monday - Friday, 8 a.m. to 7 p.m., ET.
      • For unemployment tax only, call 800-482-8293.
      • or all other taxes, call 800-352-3671.