Human Resources
Creating and maintaining a top-of-the-line hiring and performance evaluation system is not fast or easy work. It impacts literally every Department employee. Our hiring system fits right in with the state’s PeopleFirst system to help ensure that we hire the best employees. Our Employee Evaluation and Development system is a detailed, thoughtful, and fair process designed to identify improvement opportunities early, recognize exceptional performance regularly, and develop the careers of all our employees. The constant attention to our compensation system ensures that it is fair within our agency and competitive enough to attract and retain great employees.
Accounting
A key indicator of the Administrative Services Program’s success is accurate accounting for the dollars spent against the dollars available or allocated. Our bill payments consistently meet the prompt payment requirements of the Department of Financial Services. Additionally, with a reduced workforce, we have reduced reliance on hard copy procurement and accounting records by using imaging technology to save time and resources.
Purchasing
Revenue complies with complex purchasing laws and has met or exceeded targets set by the Office of Supplier Diversity every year. We have implemented the requisitioning and direct order creation processes of MyFloridaMarketPlace, giving Department purchasers a more cost-efficient method of procurement. Always aware that certain functions can be outsourced, Administrative Services has helped employees and managers change to self-service procurement using the purchasing card and MyFloridaMarketPlace.
Facilities
Revenue has offices in over 69 locations throughout Florida as well as nine locations outside the state to better serve the needs of citizens and businesses. Working with our partner agency, the Department of Management Services, we are ensuring that our facilities are compliant by appropriately aligning the square footage requirements for each employee. We are working hard to achieve our goal of bringing all our facilities up to a grade of "A" or "B" by 2010. Using the Business Owners and Managers’ Association rating system, an accepted industry standard, we have rated all facilities where Revenue employees work.
Getting in line with the concept of "one-stop shopping," we are planning to move most of our Tallahassee employees into new buildings at the Capital Center Complex in Southwood. This is a complicated move, and Administrative Services staff paves the way, handling the details so that government operations will continue to run smoothly during and after the transition with no disruption of services to our customers. This move will ultimately provide improved accessibility for Florida citizens and taxpayers.
Recognition
Our strong recognition program provides every employee the opportunity to recognize outstanding coworker behavior and performance. Our program includes avenues to recognize high performance, innovation, teamwork, extra efforts, and exemplary community service - reinforcing behavior that models our values. Last year, with legislative approval, we were able to allocate a portion of our budget for small rewards for documented accomplishments that are "above and beyond" performance expectations. The linkage between recognition and performance is strong. We continue to build a program that reinforces our agency values and recognizes high-performing employees.
Volunteering/Mentoring
With so many needs identified in today’s world, those of us in government are in a unique position to give back to our communities. Administrative Services staff provide a single point of contact for all Department employees to learn about volunteer opportunities in their area. We provide information and assistance to match agency employees with those children, schools, and community groups that need a helping hand. Our employees do everything from serving in the armed forces to leading scout troops, from assisting hurricane victims through the Red Cross to volunteering as Guardians ad Litem, and from serving meals to the elderly to helping a child learn to read. Our commitment to service reaches beyond the daily performance of our jobs.
What we do
The Administrative Services Program is committed to providing service to our managers and employees and to supporting all agency operations in the areas of purchasing, accounting, hiring, evaluation, compensation, facilities, contracts, property, recognition, and volunteering. Employees in Administrative Services make it possible for front-line employees to deliver quality service to the taxpayers and citizens of Florida.
We do this through our creative use of technology which allows us to provide exceptional and cost effective internal services, ultimately resulting in exceptional services to the public.
From ensuring that Revenue’s bills are paid on time, to helping a school child find a mentor, Administrative Services is committed to excellence and service.