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Open Government Bill of Rights

Members of the public are entitled to be treated with respect, courtesy, and professionalism when interacting with the Department of Revenue.

Public records requests do not have to be made in writing, unless a specific statute requires otherwise.  In that case, the statute imposing such a requirement shall be cited.

All public records requests shall be acknowledged promptly and in good faith as required by Section 119.07(1)(b), Florida Statutes. 

Fees for production of public record documents shall not exceed the statutorily authorized fees and the statutory authority for such fee shall be cited. 

The public has the right to receive an itemized invoice of proposed fees or fees charged.

Access to public records and meetings are rights secured under Sections 119.07(1) and 286.011, Florida Statutes and Article 1, Section 24, Florida Constitution.

How to Request Public Records

  1. Are you requesting information about your own child support case or tax account?
    1. For information about your child support case, call the Customer Contact Center at 800-622-KIDS (5437). Your case information is confidential. We will not talk about your case with anyone but you or someone you have authorized us in writing to talk to.
    2. For information about your property value assessment, contact your county property appraiser. For information about your property taxes, contact your county tax collector.
    3. For information about your Florida tax account (except property), call the Customer Contact Center at 800-352-3671. For copies of your own tax records, send our Records Center a written request. This requirement helps us protect your confidential information.  If you have questions, call the Records Center at 850-488-9925.

      Your request should be on company letterhead and include: business Federal Employer Identification Number or owner's Social Security Number, physical location of your business, photo identification (for sole proprietor), records being requested (type of tax, dates, etc.), and the signature of the owner or a registered officer of the business.

      Send your request to:
      Department of Revenue
      Records Center
      168-C Blountstown Hwy
      Tallahassee, FL 32304
  2. What you are requesting may be confidential.
    1. We maintain sensitive business and personal information from millions of people. Some of this information is exempt from disclosure under Florida’s public records law. We will provide the information you request to the extent permitted by law.
    2. See the most commonly requested confidential information for child support, property tax, other Florida taxes, and administrative and financial services.
    3. For a brief summary of many exemptions to Florida’s open government laws, visit the First Amendment Foundation. Go to the Open Government tab at the top of the page. From the drop down menu, select exemptions.
  3. What you are looking for may be at your fingertips.
    1. We are committed to making it easy for you to get the public information that we have, so we are always working to update and improve our web site. What you are looking for may be available right now.
    2. We invite you to visit our home, child support, property tax, and other Florida taxes web pages, or simply ask us your question.
  4. To make a public records request, you may call, e-mail, or write us.
    1. We will respond to your request promptly. Because e-mail sent over the Internet is not secure, please do not include your social security number or any other confidential information in an e-mail.
    2. Child Support Records
      Email:
      Call:
      Write:
      childpublicrecords@dor.state.fl.us
      800-622-KIDS (5437)
      Deputy Agency Clerk
      CSE Program
      P.O. Box 8030
      Tallahassee, FL 32314


      Property Tax Records
      Email:
      Call:
      Write:
      propertypublicrecords@dor.state.fl.us
      850-488-3338
      Property Tax Oversight
      Florida Department of Revenue
      P.O. Box 3000
      Tallahassee, FL 32315-3000


      General Tax Records
      (Other Florida taxes - except property)
      Email:
      Call:
      Write:
      taxpublicrecords@dor.state.fl.us
      800-352-3671
      Department of Revenue
      Records Center
      168-C Blountstown Hwy
      Tallahassee, FL 32304


      Administrative and Financial Records
      Use to request personnel records:
      Email:
      Call:
      Write:
      adminpublicrecords@dor.state.fl.us
      850-488-2639
      Department of Revenue
      Administrative Services Process
      P.O. Box 10410
      Tallahassee, FL 32302

      Use to request contracts, procurements and budget records:
      Email:
      Call:
      Write:
      adminpublicrecords@dor.state.fl.us
      850-488-5949
      Department of Revenue
      Operational Accounting
      P.O. Box 10669
      Tallahassee, FL 32302


      Revenue’s Open Government Officer
      Nancy Staff Terrel
      850-488-0712
      Department of Revenue
      Office of the General Counsel
      P.O. Box 6668
      Tallahassee, FL 32314-6668

  5. What you can expect after submitting a request.
    1. When we receive a public records request, we check to see if the Department of Revenue has the records requested, if the request includes confidential information, and if there will be a charge for responding.
    2. Then we will promptly provide you with an accurate, clearly communicated response. This response may include the information requested or an explanation of when the information will be ready.
    3. If part of the information you request is confidential and cannot be disclosed, we will provide you with redacted records. This means that exempt information in the records will be blacked out.  If all, or part, of your request cannot be disclosed, we will provide you with an explanation and legal reference.
    4. You will also receive an itemized invoice of proposed fees or fees charged. State law allows agencies to charge for filling requests that require extensive time and effort by staff (including time spent redacting confidential information) and a per-page charge of $0.15 for copies (Section 119.07(4), Florida Statutes).

Confidential information

We are required by law to maintain the confidentiality of information regarding taxpayers, applicants for or recipients of child support services, personal or financial information of property owners, and certain personal information regarding our employees.

  • Child Support - We cannot disclose:

    • Information about applicants for or recipients of child support services and the children involved such as the address of residence
    • Information gathered or used by the parent locator service
    • Information in multi-subject documents that is unrelated to the public records requested
    • Social security numbers and related records
    • Federal taxpayer information

  • Property Tax - We cannot disclose:

    • Ad valorem tax returns
    • Financial records, including but not limited to federal income tax returns, wage and earnings statements, and sworn statements of gross income
    • Social security numbers and related records
    • Federal taxpayer information

  • Other Florida Taxes - We cannot disclose:

    • Florida tax information related to specific taxpayers
      Note: Some tax information can be disclosed, including 1) statistical information that does not identify individual taxpayers and 2) verification of whether a specific person or business holds a valid registration.
    • Unemployment tax information regarding employers and employees
    • Social security numbers and related records
    • Federal taxpayer information

  • Administrative and Financial Services - We cannot disclose:

    • Employees’ medical and insurance records
    • Certain employees’ home addresses, telephone numbers, and photos
    • Procurement documents and bids before the vendor is chosen and the decision is posted
    • Social security numbers and related records

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