The theme for this annual report is commitment to service. The Department of Revenue’s commitment to serve arises from the values we share - leadership, teamwork, honesty and trust, excellence, respect, innovation, integrity and concern for others. Throughout this report, you will see how Department of Revenue employees model these values in our daily service to Floridians.
The Department of Revenue has three primary roles: (1) collect and distribute taxes, (2) collect child support, and (3) oversee Florida’s property taxes. It is how we do these jobs, however, that is important.
Revenue’s strategic leadership system enables us to continually improve our service to Floridians. By developing high-quality leaders, organizing our work by business processes, and sharing innovative solutions to challenges, we develop new and more effective ways to serve.
Integrity is vital to our jobs. We are responsible for collecting over $39 billion from more than 870,000 taxpayers on behalf of all Floridians, and $1.3 billion on behalf of nearly one million children. This is a tremendous responsibility that we don’t take lightly. Our message to our employees - 5,400 strong - is to work hard every day to carefully administer Florida’s tax and child support enforcement programs with the highest level of integrity.
We believe that public service is a public trust ... we believe that we must earn the privilege of serving the taxpayers, families, and businesses of Florida ... we believe in changing the lives of Floridians for the better.
You will see evidence throughout this report of teamwork and a desire to constantly improve. You will see people working together to find the best solutions to challenges. You will see Department employees working with employees of other agencies to improve processes without regard for agency boundaries.
Our values remain consistent. They continue to guide us as we carry out our mission. Our work is important - not because of the work itself - but because of the important services that are funded by the taxes we collect; the children who depend on the money we collect; and the school systems, communities, and individuals who rely on a fair and equitable property tax system.
At the Florida Department of Revenue, we will continue to set our sights high and keep the promise of our commitment to all Floridians ... to make lives better, to provide excellent customer service, to administer our duties as public servants according to the highest standards, and to earn the trust and support of those we serve.
At the Department of Revenue, we are committed to service.
Commitment to service
Making a difference in the lives of others is a key component of public and charitable service. "Social responsibility" is more than just a buzzword at the Department of Revenue. Social responsibility means sharing best practices with other agencies, giving time and energy to our local communities, displaying professionalism, and being leaders in our national associations.
At the Department of Revenue, the commitment to service extends beyond the boundaries of our jobs. Employees mentor in large numbers and are involved in many volunteer efforts around the state. Employees are involved through their places of worship, their children’s schools and through other types of charitable efforts including the Florida State Employees Charitable Campaign. Sharing the gift of time is invaluable and our employees give all year round.
Our employees’ community efforts are not only encouraged, they are valued. Volunteer opportunities are coordinated across the agency. Employees’ good deeds are publicized, which helps inspire others to contribute.
Department of Revenue Executive Team
You may also download the