Department of Revenue Strategic Leadership System

DOR's strategic leadership system aligns and focuses all departmental resources to satisfy key stakeholders and support the organization's vision, mission, values, and strategic goals. All 651 leaders in the Department of Revenue work together and with their employees to set strategic direction, develop strategies, deploy operating plans, and monitor and improve performance. In addition, a systematic process for selecting, developing and appraising leaders ensures continued performance excellence and high ethical standards across the Department. The Employee Evaluation & Development Plan, 360 Degree Feedback Survey, and Climate Survey are three of the tools used to accomplish this.

One of the cornerstones of DOR's strategic leadership system is the setting of measurable five-year stretch goals for every business process that are set using world-class or industry standard performance benchmarks. DOR leaders then work collaboratively with all employees to identify, analyze, select and prioritize innovative strategies to accomplish those goals. The third component of the system involves managers and supervisors developing and deploying annual operating plans that include strategy deployment schedules and monthly performance targets for processes and employees. Managers then monitor performance and strategy implementation on a monthly basis and take corrective action steps using a structured problem-solving methodology when necessary. For more information contact the Office of Resource Management at 850-488-2900.

Strategic Leadership System Chart
SLS Supporting Methodologies & Tools Matrix

Strategic Planning, Budgeting, & Legislative Processes

• For more information contact the Office of Resource Management at 850-488-2900 or the Office of Legislative Services 850-488-5050.

Organizational Assessments

• Climate Survey
• For more information contact the Office of Resource Management at 850-488-2900.

Operational Assessments

• For more information contact the Office of the Inspector General 850-488-4328.

Measurement and Analysis

• For more information contact the Office of Resource Management at 850-488-2900.

Methodologies

• For more information contact the Office of Resource Management at 850-488-2900.

Human Resource Excellence

• For more information contact the Office of Personnel Services at 850-488-2639.

HR Evaluation Process

• Climate Survey
• 360 Evaluation
• Employee Evaluation - Leaders
• For more information contact the Office of Resource Management at 850-488-2900.

HR - Development Process

• For more information contact the Office of Performance Development 850-487-6660.

HR - Compensation & Recognition

• For more information contact the Office of the Executive Director at 850-488-5050.

HR - Appropriate Workplace Behavior

• For more information contact the Office of Personnel Services at 850-488-2639.

IT Management

• For more information contact the Office of Information Services at 850-488-3171.

Support Processes

• For more information contact the Office of Physical Resource Management at 850-488-5445.

Communications

• For more information contact the Office of Resource Management at 850-488-2900.

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