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Taxes

Tax Questions

All responses received through the methods on this page, except those requested through the Technical Assistance Advisement process, express the opinion of the individual and are not legally binding. (Information on obtaining a legal and binding opinion is provided at the bottom of this page.)

Online assistance for registered taxpayers:

  • Address or account status changes  Address or account status changes – Have you changed your mailing address or do you need to inactivate, reactivate or cancel your account?
  • Retrieve user information  Retrieve user information for filing and paying taxes electronically – Have you not yet received, or forgotten your User ID and Password? Submit a request to retrieve your user information online, by phone or by fax.

  • e-Services technical assistance  Technical assistance with e-Services applications (online tax filing and/or software).

  • Fuel tax software technical assistance  Assistance with fuel tax software (wholesalers/importers and carriers).

For answers to tax questions:

  1. For an immediate response to your tax question, please check our FAQs.

  2. Speak to a person by calling us Monday through Friday, 8 a.m. to 7 p.m. (ET):

    General Tax Issues:
    800-352-3671

    Unemployment Tax Issues:
    800-482-8293

  3. Send us your question electronically:

    The information you send to us here is secure. However, our standard e-mail system for responding to you is not secure. We will not include confidential information in our e-mail response, but will call you, send you a letter, or send you a non-confidential e-mail.

    Have you checked our FAQs for the answer to your question? Due to the volume of e-mail inquiries we receive, it may take several days for us to respond if you send your tax question electronically.

  4. Write us:

    Send your question to Taxpayer Services, FL Department of Revenue, 1379 Blountstown Hwy.,Tallahassee, FL 32304-2716.

    Please include the following information so we can respond:

    • Contact Name
    • Primary Telephone Number
    • Secondary Telephone Number
    • Tax Type
    • Complete description of your request, problem, or question

    If you are a business, in addition to the information requested above, include the following:

    • Business Name
    • Business Address

    and at least one of the following ID numbers:

    • Federal Employer Identification Number
    • Business Partner Number
    • Sales Tax Certificate Number
    • Unemployment Tax Number

  5. Send us your question by fax at 850-245-5990

    Legal and Binding Opinion - If you need an official binding statement, you may file a written request for a Technical Assistance Advisement pursuant to the provisions of Rule 12-11, Florida Administrative Code. These requests should be mailed to Technical Assistance and Dispute Resolution, Department of Revenue, P.O. Box 7443, Tallahassee, Florida, 32314-7443.