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General Tax Administration Program Customer Service

Mailing Address for Tax Payments:
Florida Department of Revenue
5050 W Tennessee St
Tallahassee, FL 32399-0100

Contact

Assistance Provided

Tax Information and Assistance

Browse Frequently Asked Questions

Call 800-352-3671
8:00 AM - 7:00 PM EST
Monday - Friday

FAX 850-245-5990

Florida Relay Service 711
800-955-8771 (TTY)

Tax Information and Assistance can provide answers to questions about:

  • Taxes and fees,
  • Forms,
  • Bills,
  • Delinquency notices,
  • Credits, and
  • Publications.

Technical Assistance with
e-Services Applications

Submit Online

Or Call 800-352-3671

Technical Assistance with e-Services Applications can assist with:

  • Online tax filing and/or software,
  • Applications for e-file and e-pay (e-Services), and
  • Registering to file and pay taxes.

Contact Us by Mail

Taxpayer Services
Florida Department of Revenue
Mail Stop 3-2000
5050 W Tennessee St
Tallahassee, FL 32399-0112

When sending written correspondence to the Florida Department of Revenue, please include:

  • Contact name,
  • Telephone number(s),
  • Tax type,
  • Complete description of your reason for contacting us,
  • Business name and address, and
  • Applicable tax identification number(s).

Verify Annual Resale Certificate

Or Call 877-357-3725
24 Hours a Day, 7 Days a Week
(Automated System)

With this application, you can verify a purchaser's:

  • Annual Resale Certificate for Sales Tax,
  • Certificate of Exemption, or
  • Annual Resale Certificate for Communications Services Tax.

Refunds
How to Apply Online

Apply for Sales and Use Tax or Surtax Refund

Apply for Other Taxes Refund
(Except Property Tax)

Check the Status of a Refund

Or Call 850-617-8585
8:00 AM - 5:00 PM EST
Monday - Friday

Refunds can assist with:

  • Refund related questions,
  • Applying for a tax refund (except property tax), and
  • Checking the status of a refund claim.

Taxpayer Rights Advocate
850-617-8168
8:00 AM - 5:00 PM EST
Monday - Friday

Or Send Correspondence to:
Florida Department of Revenue
PO Box 5906
Tallahassee, FL 32314-5906

The Taxpayer Rights Advocate assists with:

Technical Assistance and
Dispute Resolution

(All Taxes Except Property Tax)

850-617-8346
8:00 AM - 5:00 PM EST
Monday - Friday

Or Send Correspondence to:
Florida Department of Revenue
PO Box 7443
Tallahassee, FL 32314-7443

Technical Assistance and Dispute Resolution can provide:

  • Written responses to written requests for technical advice on the tax consequences of a specific transaction or activity under existing statutes, rules, or policies;
  • Informal administrative protest procedures for resolution of disputes relating to assessments of tax, penalty and interest, and denial of refunds; and
  • Legal, binding opinions issued under the provisions of Rule 12-11, Florida Administrative Code.

Taxpayer Service Centers
Open 8:00 AM - 5:00 PM Local Time

Visit or call for assistance with:

  • Tax and fee questions;
  • Registering to file and pay taxes;
  • Completing tax returns;
  • Submitting tax returns and tax payments; and
  • Questions about bills, delinquency notices, and credits.